Grievance redressal
Something went wrong? We’ll put it right.
Here is how to raise a complaint, who handles it, and what to do if you are not satisfied with our response.
How to escalate
Four levels, clearly defined.
[LEGAL REVIEW] Confirm timelines and officer details with compliance before publishing.
- LEVEL 1
Firstfund customer support
- Email hello@firstfundfincorp.com
- Call +91 74406 66633, Monday to Saturday, 10:00 am – 7:00 pm
- We acknowledge within 2 working days and aim to resolve within 7 working days.
- LEVEL 2
Grievance Redressal Officer
- Nilesh Dhanecha, Grievance Redressal Officer
- Email support@firstfundfincorp.com
- Phone +91 74406 66633
- Address: 9, 1st Floor, Lohana Niwas, Shankar Bari Lane, Thakurdwar, Mumbai 400002, Maharashtra
- Contact the officer if Level 1 has not resolved your complaint within 7 working days.
- LEVEL 3
Your lender
- For loan approval, disbursal, repayment or charges, contact the lender’s grievance officer. Their details will be in your offer and loan documents.
- LEVEL 4
RBI Ombudsman
- If the lender does not resolve your complaint within 30 days, or you are not satisfied with its reply, you can complain under the RBI Integrated Ombudsman Scheme at cms.rbi.org.in.
Make it faster
What to include in your complaint.
- Your full name and registered mobile number
- Your Firstfund reference or application number
- The lender’s name, if it is about a loan
- What happened, with dates
- Screenshots or documents that help explain